Privacy policy

Frequently Asked Questions

A few things to know before your Maison arrives.

When will my order ship?

Orders are carefully prepared and ship within 1–3 business days after your order is placed.

Business days do not include weekends or holidays. Once your order has shipped, you’ll receive tracking information via email.

How long will shipping take?

Delivery times vary depending on your location and the shipping method selected at checkout. Please allow additional time during holidays and periods of high order volume.

Where are Maison Bleu candles made?

Every Maison Bleu candle is hand-poured in Richmond, Virginia in small batches with attention to every detail.

What size are your candles?

Our signature candles are 7 oz, thoughtfully sized to bring fragrance and ambiance into your space.

How should I care for my candle?

For the best burn, trim your wick to approximately ¼ inch before each use. On your first burn, allow the wax to melt evenly toward the edges of the vessel to help encourage an even burn throughout the life of your candle.

Never leave a burning candle unattended, and keep candles away from children, pets, drafts, and flammable materials.

Why does my candle look slightly different from another?

Each Maison Bleu candle is hand-poured in small batches. Slight variations in appearance are natural and part of the handmade process. These variations do not affect the quality or fragrance of your candle.

What if my candle arrives damaged?

We take great care when packaging every Maison Bleu order. If your candle arrives damaged, please contact us as soon as possible after delivery with your order number and clear photos of the item and packaging so we can review the issue.

Can I return or exchange my candle?

Because fragrance is personal and our candles are handmade, used or burned candles cannot be returned or exchanged.

If there is an issue with your order, please contact us and we’ll be happy to review it.

Can I change or cancel my order?

We begin preparing orders quickly, so changes or cancellations cannot be guaranteed once an order has been placed. Please contact us as soon as possible if you need assistance.

Do you offer local pickup?

Local pickup availability will be shown at checkout when offered. Please wait until you receive confirmation that your order is ready before arriving for pickup.